How do I make a request?

Requests are made in Viewer, and must be requested for future dates that are not during the period of a published schedule.

To access Viewer, go to View -> Schedule/Requests located at the top of the page. 

At the bottom right of the page, click on the orange pencil icon. This will open up a black panel at the bottom which includes the Request button.


Upon clicking Request, a window will pop up.


You must then select the following (Be sure to make your selections in this order, as the choices presented to you will change depending on what was selected previously. Click the check mark to confirm selections) :

  • One Template
  • One or multiple Dates
  • One or multiple Personnel
  • One or multiple Assignments




When selecting Personnel and Assignments, notice the All and Reset buttons available at the bottom.

You have the option to use the assignments' Default times or set a Custom time. You also have the option to leave a note. Once selections are made, all your requests will show up on the right hand side under Preview. If all requests look correct, click Submit at the bottom right of the window.


Some Assignments must be requested in bulk if set in the Assignments configuration page in Administration -> Setup -> Assignments. If this applies to the Assignment that you are making a request for, the following steps must be taken:

  1. Click the pencil icon and select Request

  2. Select Template and Personnel, and/or Date

  3. Select Assignments

    1. Assignments that are designated as a blocking assignment will have similar icon to this next to it:

      1. If you select a non-block assignment and then a block assignment, the non-block assignment will be unselected

      2. If you select a block assignment and then a non-block assignment, the block assignment will be unselected

      3. If you select two block assignments, the second block assignment will be selected

      4. If you select two or more non-block assignments, all will be selected

  4. If you have already selected dates, you will receive a message saying “Assignment X has to be requested in blocks of Y days starting on Z Day. Please re-select your dates”

  5. If the assignment selected is a blocking assignment and you have not already selected dates, when you go to select dates, there will not be a date selected (unlike non-blocking assignments). From the date-picking screen, anytime you select a date, the rest of the block will auto-fill. If you unselect any of the dates, the entire block will be unselected.

    1. If you select a date that is not part of the block, i.e. Saturday when the block only exists from Monday-Friday, the date will not highlight.

  6. You can then submit the request, which will now act as a multi-request. You can still submit custom times, notes, reasons, locations, and emails will act as a multi-request

Once submitted, your requests will appear in Viewer in the yellow shaded requests section of the schedule.




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