There are multiple places where targets get defined that may be the problem.
- Check Target Definition page
- The assignment and provider are included in the target
- The target is counting the correct template type
- Check Work Templates page
- The provider is on the correct template
- The template is not superseded by another template
- Check Template Schedule page
- The template includes the assignment in question
- The counting pattern of the template is counting the correct template item at each time
- Check NSight or Viewer that the time of the assignment is either default or set correctly
- Check Assignments page that the default time of the assignment is correct