Status Page: Incident Alerting System
Live August 28, 2024
What is StatusPage?
StatusPage is PerfectServe’s new incident alerting service. All PerfectServe customers, inclusive of Lightning Bolt, will have the option to set up a StatusPage account and register to receive incident alerts via email and SMS. This service will go live August 28, 2024.
What do I need to do?
On August 14, 2024, customers will receive a welcome email from noreply@statuspage.io. Click the green “Set password and view” button contained in your welcome email:
Follow the prompts to activate your StatusPage account, including email and password. Passwords must be at least 10 characters long.
To see video instructions for setting up your account, please click here.
Please note:
- You are required to activate your StatusPage account to receive Lightning Bolt incident alert notifications. If your link expires, please reach out to our support team for help (support@lightning-bolt.com).
- Using distribution lists and shared inboxes is not recommended. Each individual user should set up and maintain an individual account.
How do I set up alert notifications?
After creating your account, click the blue “Subscribe to Updates” button in the top right-hand corner. Toggle between the communication icons (envelope/phone) and enter your information to subscribe to email and SMS alerts.
How do I login to StatusPage?
After you’ve successfully activated your account, go to: status.perfectserve.com to login using your StatusPage email credentials.
What can I expect in the event of an incident?
Incident communications will be sent directly from StatusPage to your email and/or phone number. As the stage of the incident changes, update notifications will be sent from StatusPage. You may also login to StatusPage directly to view updates across an incident. Incident stages:
- Investigating: An incident has been reported and Lightning Bolt has initiated a response team to investigate the issue.
- Identified: The potential cause of the incident has been identified and the Lightning Bolt response team is taking action to resolve.
- Monitoring: A fix has been implemented and the response team is monitoring the results. In cases of a third-party vendor incident that originates outside Lightning Bolt, this status may be used when monitoring updates provided by the third-party vendor.
- Resolved: The incident has been resolved. All impacted services are restored and Lightning Bolt is operating as expected.
Who has access to StatusPage?
Beginning August 14, 2024, all Lightning Bolt scheduling administrators will be granted access to StatusPage. Any primary relationship owners, IT administrators, application administrators, key clinical stakeholders, and leaders who have historically received incident communications from Lightning Bolt will be granted access to StatusPage and prompted to set up an account. StatusPage is not currently set up to accommodate end users.
Adding a New Employee To StatusPage
Please submit a request via our support team: support@lightning-bolt.com or online with the employee’s information. The Lightning Bolt team will grant access to that individual, who will then receive a welcome email directly from StatusPage to set up their account.
